New hotline to handle complaints, requests for help on social issues

AMMAN — The Social Development Ministry on Thursday launched a hotline to receive complaints and inquiries related to welfare, domestic violence, juveniles and vagrancy, a ministry statement said. 

Social Development Minister Reem Abu Hassan highlighted the hotline’s importance in offering support and relief to underprivileged families, especially in light of the unstable weather conditions currently affecting the Kingdom. 

All complaints will be documented in order to be followed up on or referred to specialised authorities to be resolved, Abu Hassan said.

She added that the hotline currently operates from 8am to 7pm and work is in progress to extend the period to 24 hours during the coming weeks.

The hotline is connected directly to concerned ministries and institutions as well as the main emergency and operation rooms at the Social Development Ministry, the statement said.

Complaints and inquiries are received on the toll free line 080022900, as well as 0798518259 and 065679327 (extension 195), in addition to the emergency room lines directly through 065678490 and 065679327 (extension 230).