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'Complaints over telecom services up in 2013'

By - Feb 06,2014 - Last updated at Feb 06,2014

AMMAN — Complaints lodged by citizens on telecom services provided by operators in the country rose by 36 per cent in 2013 compared to 2012, according to official figures.

The Telecommunications Regulatory Commission (TRC) received 2,155 complaints on mobile, fixed line and Internet services in 2013 compared with 1,580 complaints in 2012, according to a TRC report highlighting its achievements last year.

Of the total complaints in 2013, some 1,060 were related to mobile services, 122 to fixed line services and 966 to Internet services, while seven complaints were against Jordan Post, according to the report, posted on the TRC website.

“The TRC addressed 1,500 of the total complaints, or about 70 per cent, and is in the process of looking into the remaining complaints, which are likely to take a long time as they are related to weak mobile network coverage and low quality of calls,” the report said. 

Under its achievements in 2013, the commission listed a campaign to raise awareness among mobile users on their rights and how to lodge complaints over services.

The TRC allocated a free number (117000) for mobile users to report any complaints.

The rise in complaints was attributed to the increase in the number of cell phone users in the country, where mobile subscriptions reached 10.2 million by the end of September last year, with a 155 per cent mobile penetration rate.

In remarks to the press late last year, ICT Minister Azzam Sleit said the level of services provided by local telecom operators is “unsatisfactory and unacceptable”, warning that authorities will start taking measures to force them to enhance quality.

Several telecom service users interviewed by The Jordan Times have complained of “bad quality and drop in calls”, while telecom operators rejected the claims as “incorrect”, insisting that the performance of telecom networks in the Kingdom is better than other countries in the region.

Police searching for suspect in stabbing death

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — Police are searching for a suspect who allegedly stabbed a 33-year-old man, whose body was found in a waste dumpster on Wednesday.

Passers-by found the body on Wednesday evening in a garbage bin in the Naour area south of Amman, Public Security Department Spokesperson Major Amer Sartawi said.

Initial investigation indicated that the victim was reportedly stabbed by a truck driver over a dispute, Sartawi told The Jordan Times.

“We have an idea about the identity of the suspect and our units are conducting an extensive search to find him,” the police official added.

Police have summoned several individuals for questioning to help solve the murder, according to Sartawi.

“We are questioning several people and more are expected to be summoned to help us in this investigation.”

An official post-mortem is expected on Thursday, a second official told The Jordan Times.

Gov’t to pay more for newspaper advertisements

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — The government on Wednesday decided to increase the price it pays for public advertisements in newspapers in a bid to help mitigate financial difficulties facing local dailies.

During a meeting on Wednesday, chaired by Prime Minister Abdullah Ensour, the Cabinet decided to raise the advertisement rate from JD0.065per word to JD0.10.

The government had been paying 65 fils per word since 1973.

Following the session, Ensour directed the concerned public agencies to examine a set of suggestions from the Jordan Press Association (JPA) on how the government can help newspapers alleviate their financial woes in accordance with the relevant laws and regulations.

Upon a recommendation from its economic development committee, the Council of Ministers also decided to continue implementing the government’s subscription mechanism, obliging each ministry and public agency to buy five and three copies respectively of the Kingdom’s main dailies.

The Cabinet also directed the General Supplies Department to draw up a framework for the government’s tender advertisements in local print media based on the distribution rate of each newspaper.

The JPA issued a statement later on Wednesday commending the Cabinet decisions. JPA President Tareq Momani said the positive response from the government and the Lower House represent an acknowledgement of the important role that print media outlets continue to play.

In addition, the Council of Ministers tasked the ICT minister with setting up a website for the government’s advertisements within three months.

Also on Wednesday, the Lower House Public Freedoms and Human Rights committees discussed measures that need to be followed to help newspapers resolve their financial issues during a session attended by Minister of State for Media Affairs and Communications Mohammad Momani and representatives of the JPA and local newspapers.

3,230 illegal workers detained so far in 2014 — Katamine

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — The Labour Ministry has apprehended 3,230 illegal guest workers since the beginning of the year, Labour Minister Nidal Katamine said on Wednesday.

The ministry also decided to deport 410 illegal guest workers of different nationalities and issued warnings to 349 businesses for employing illegal guest workers during the same period, Katamine said in a statement.

“The measures are part of the ongoing campaign carried out in cooperation with the Public Security Department. We urge all guest workers and business owners to comply with the Labour Law,” he added.

Ayman Khawaldeh, head of the ministry’s inspection directorate, said all guest labourers must obtain valid work permits, otherwise they will be deported.

Meanwhile, Labour Ministry Spokesperson Jihad Jadallah, told The Jordan Times that apprehended illegal guest workers are given a grace period to rectify their status, noting that if they fail to do so, they are sent back to their country.

“All illegal guest workers are deported in cooperation with their embassies,” he said.

Also on Wednesday, the Egyptian embassy in Jordan called on Egyptian guest workers who are in violation of the Labour Law to benefit from the grace period given by the Labour Ministry and rectify their status or renew their work permits before February 20, the Jordan News Agency, Petra, reported.

The ministry has posted on its website the names of guest workers with expired work permits, with their number amounting to 270,000 for the years 2011-13.

In 2013, the ministry detained more than 23,000 illegal guest workers and closed down 803 institutions in violation of the Labour Law, according to official figures.

A recent report issued by the ministry said the number of illegal guest workers more than tripled last year, compared to 2012, when the figure stood at 7,558 migrant labourers, while no institutions were shut down that year.

Meanwhile, the ministry recorded 4,429 labour-related complaints in 2013, a 17 per cent drop compared to 2012, when 5,341 complaints were filed.

There are around 265,000 guest labourers who have valid work permits and around 500,000 illegal workers. Egyptians make up around 60 per cent of the guest labour force in Jordan, according to the ministry.

MPs endorse draft amendments to Anti-Corruption Commission Law

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — The Lower House on Wednesday endorsed the draft amendments to the Anti-Corruption Commission (ACC) Law, preventing the commission from having the jurisdiction to detain those involved in corruption for a week, before referring them to court.

MPs started their deliberations over the bill last week, but could not conclude their debate before this session.

Among the new amendments, additional provisions were added to help the ACC protect informants and witnesses in corruption cases.

The deputies also endorsed Article 8 of the bill, which punishes those who conceal any evidence related to corruption cases from authorities, and doubled the sentence if such individuals are public servants.

Last week, the Lower House rejected a recommendation to allow the commission to open branches in the governorates.

They said there is no need for such a move as most of the alleged corruption cases can be investigated through the ACC’s Amman office.

The ACC has been trying to pass some of these amendments for two years, but had faced opposition from the government and the Lower House.

Meanwhile, MPs referred the 2014 draft income tax law to the Lower House’s investment committee giving it “urgency status”.

The Lower House also endorsed amendments to the 2014 Military Housing Fund, raising housing loans from JD7,000 to JD10,000.

During Wednesday’s session, deputies started deliberations over amendments to the Penal Code.

The lawmakers want to strengthen sentences against burglary as part of efforts to fight the rising number of robberies across the Kingdom, especially car theft.

Winter supplies to be distributed to 4,480 Syrian, Jordanian families

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — Financial hardships and the high cost of living in Amman prevented Um Maisa from buying winter clothes for her children.

"I left Daraa 10 months ago and sought refuge in Amman. Although my children asked me several times to buy them winter clothes, I could not afford to," the Syrian refugee told The Jordan Times on Wednesday.

However, the mother of four was able to fulfil her children's request thanks to a campaign launched by the Swiss Agency for Development and Cooperation in collaboration with Save the Children Jordan (SCJ).

Under the campaign, which was launched Wednesday, around 4,480 gas heaters, 8,960 blankets and 21,400 packages of winter clothes will be distributed to 4,480 underprivileged Jordanian families and Syrian refugees, according to a SCJ statement.

Families who live in the central and southern regions are expected to benefit from the campaign, SCJ CEO Manal Wazani said.

"Families from the cities of Zarqa, Maan, Karak, Aqaba, the Jordan Valley and Amman will receive these items," she told The Jordan Times during the launching ceremony at SCJ's premises in Nuzha, where 120 kits were distributed.

Wazani stressed that they wanted to reach people who live in the cities, especially in the southern region.

"There are so many people who provide assistance to Syrians in the north, so we wanted to support those who reside in the south," Wazani said, adding that the organisation created focus groups to find out the needs of these families.

"We covered the most essential ones because we cannot cover everything," she noted.

Information about eligible families was obtained from the SCJ database, which includes more than 20,000 Syrian refugees and underprivileged Jordanian families.

The information was collected through SCJ programmes that address education, protection, nutrition and livelihood, according to the statement.

The distribution will prioritise fatherless families, and households that include people with disabilities, two or more children under the age of five, pregnant women or elderly members, the statement said.

Pierre-Yves Fux, the interim Swiss ambassador to Jordan, noted that the winter supplies will make a big difference to the beneficiaries.

"I think in a huge crisis, which is three years long in Syria, there are some concrete needs to be addressed," he told The Jordan Times.

Fux said he was moved by the reaction of the refugees who received assistance on Wednesday, commending the efforts of the "smiling" volunteers who helped distribute the supplies.

Queen Rania meets with ‘Mark a Difference’ volunteers

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — As a member of UN Secretary General’s High-level Panel (HLP) formed to advise on the global development agenda beyond 2015, Her Majesty Queen Rania on Wednesday met with the “Mark a Difference” youth volunteers.

The campaign was launched by the UN Resident Coordinator’s Office to promote the “My World” survey in Jordan, according to a statement from Her Majesty’s office.

“My World” is a global survey that allows people across the world to relay to the United Nations, and in particular the secretary general’s HLP, the issues they deem as most important and would like the post- 2015 agenda to address.

Since May 2013, Jordan has collected more than 40,000 votes for the survey making it the first country in the region and the eighth worldwide to collect this number of votes, the statement said. The results of the survey will be announced this year.

During the meeting, Queen Rania asserted the important role young Jordanians played in promoting the survey across the Kingdom, thus contributing in identifying priorities and challenges that will help shape the post- 2015 agenda.

The “Mark A Difference” campaign, which was launched in May 2013 under the leadership of the UN Resident Coordinator’s Office, includes a team of 200 volunteers from different governorates.

Recruited through a call on Facebook, the participants comprise university students and volunteers from various organisations, including Irbid Youth Volunteers, Family Kitchen and X Feer, according to the statement.

The campaign also works with 300 other volunteers recruited from organisations such as the King Abdullah Fund for Development, the Princess Basma Centre for Development, the Jordan River Foundation and the King Hussein Foundation.

In recognition of their efforts and commitment to reaching out to their communities, the “Mark A Difference” volunteers were awarded the My World Outreach prize for the Arab states region by the Millennium Campaign last September.

Since June 2013, the volunteers showed a great sense of ownership and willingness to bring concrete “change” to the country, the statement said.

After speaking with the volunteers, Queen Rania explained how the survey collects feedback from all strata in society.

Her Majesty added that it is crucial to publish the results of the survey so far so that decision makers and stakeholders can benefit from them.

To date, according to the survey, the top development priorities in Jordan are finding job opportunities and education.

The Queen noted that the volunteers’ participation in promoting the survey is a valuable experience, allowing them to get to know, firsthand, the priorities of their country and find ways that can help overcome the challenges of the development agenda.

Volunteers shared their experiences from working in the field with the Queen, noting that the people they encountered showed great interest in participating in the survey and were delighted to voice their opinions and share their thoughts on national development priorities.

During the meeting, also attended by Nora Isayan, communications officer at the UN Resident Coordinator’s Office, and Post-2015 Coordinator Alberto Natta, attendees watched a short video featuring the work done by the volunteers. 

Oil imports from Iraq suspended

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN –– Jordan’s oil imports from Iraq have been halted due to security conditions in Anbar province, an Iraqi official said Wednesday.

An official at the Iraqi Oil Marketing Company, a government-owned agency, told The Jordan Times over the phone that both Amman and Baghdad agreed to suspend trucked oil shipments until security in the province –– which borders the Kingdom in the eastern region –– is restored.

The official, who requested anonymity, declined to give further details on when the shipments stopped, noting that the oil ministry had issued a statement on the issue.

In a statement carried by Iraqi news agencies, Asim Jihad, spokesperson for the Iraqi oil ministry, said trucked shipments of crude oil from Iraq to Jordan have come to a complete halt because of “deteriorating security in Anbar where militants control several parts of the province”.

He estimated the volume of oil shipments at between 10,000 and 12,000 barrels of crude per day.

Jordan’s oil imports from Iraq represent around 10 per cent of the Kingdom’s daily needs which amount to around 100,000 barrels.

Jordan and Iraq have been discussing the implementation of a project to extend an oil pipeline from Basra in Iraq to Jordan’s port city of Aqaba.

The $18 billion pipeline, which is projected to transport 2.25 million barrels of oil per day through the Kingdom, would generate between $2 billion and $3 billion a year in revenues for Jordan, according to estimates of Iraqi and Jordanian officials.

The project entails providing the Kingdom with 150,000 barrels of oil on a daily basis at prices that the two countries agree on, with the remainder to be exported via the Port of Aqaba.

Lower House panel looking into gov’t expenditures

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — Monthly financial allocations for the prime minister’s office currently stand at JD80,000, according to an Audit Bureau report discussed by the Lower House’s Financial and Economic Committee on Wednesday.

The Finance Ministry has been transferring this amount to the prime minister’s office for a long time to cover its obligations to provide financial assistance to underprivileged students.

The finance committee decided to investigate the issue, as underprivileged students receive financial aid amounting to around JD1 million from other institutions, according to the report.

The bureau raised this issue in a report on the violations of the Finance Ministry covering the 2009-12 period.

The Audit Bureau said these violations are still being committed.

The report also showed that unpaid dues to the government stand at around JD2 billion.

The House committee decided to form a team to look into the issue and come up with recommendations on collecting these dues as soon as possible.

The panel also decided to review government policy with regard to its representation in quasi-governmental organisations or firms that it owns shares in.

The Audit Bureau report called for establishing one entity to supervise these investments and to rotate government representation in such companies, as in certain firms, government representatives remain in their positions for more than 18 years.

The bureau recommended that the government should present the reasons behind investing JD9.9 million since 2002 in the Jordan Investment Trust, adding that no revenue from this investment has been channelled into the Treasury.

The Audit Bureau submits these reports directly to the Lower House every three or four years, highlighting major violations in the concerned state or public sector institutions that fall under its jurisdiction.

The report has been one of the main tools to monitor the performance of state agencies as MPs use its findings to address questions to the government.

Government working to end all water violations — PM

By - Feb 05,2014 - Last updated at Feb 05,2014

AMMAN — The government is committed to putting an end to all water violations, Prime Minister Abdullah Ensour said Wednesday, describing water theft as a form of corruption.

To this end, Ensour said, the government has drafted new amendments to the Water Authority of Jordan Law.

The Lower House on Wednesday referred the amended draft to its Agriculture and Water Committee, giving it “urgency status”, with MPs expressing their desire to play a part in protecting the country’s water resources.

The premier said the bill reflects the government’s determination to stop all types of violations on the water network across the country.

The government has sealed hundreds of illegal water wells, he added, noting that the authorities are working on measures to prevent further breaches on water pipelines.

Ensour voiced hope that the Lower House would speed up deliberations over this
particular bill.

Water Minister Hazem Nasser said the authorities sealed 174 out of 800 active illegal wells and 500 inactive ones in 2013.

The ministry is working on preventing further violations on the network, and has referred several cases to the concerned court, where violators face charges of committing economic crimes, Nasser told deputies at Wednesday’s session.

His remarks came in response to several questions raised by former Lower House speaker Abdul Karim Dughmi (Mafraq, 1st District), who stressed the need to safeguard the county’s water resources, especially as the Kingdom is among the poorest countries on Earth in water resources.

In response to a question by MP Mejhem Sqour (Cooperation list) on a previous Cabinet decision allowing those who own over 90 dunums of land in the Jordan Valley to dig their own artesian wells, Nasser said the move was a mistake and is no longer in effect.

According to ministry figures released late last month, 70 per cent of water loss in Jordan is due to theft and illegal usage.

Since the ministry launched a crackdown on water violations in August last year, and up until December, more than 7,091 illegal water pipes were dismantled, of which 75.5 per cent were in the capital, according to the figures.

The ministry registered 1,919 violations on main water conveyors and 3,360 cases of changing water gauges in Amman alone between August and December last year.

During the same period, the ministry’s teams registered 1,163 violations in Irbid, 95 in Ajloun Governorate, 35 in Jerash and over 150 in Mafraq and Northern Badia.

Last year, the Iftaa Department issued a fatwa (religious edict) prohibiting the theft of water or violations on water resources and networks.

Such violations or random drilling of wells threaten the future of drinking water, which is a shared right amongst people, the fatwa said.

Under Article 30 of the current version of the Water Authority of Jordan Law, violators are fined up to JD5,000 and jailed for two years, while Article 456 of the Penal Code stipulates that violators of water networks face three- to six-month prison terms and fines ranging between JD100 and JD1,000.

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