Report evaluates public departments’ commitment to improving services

AMMAN — Prime Minister Abdullah Ensour on Tuesday referred the third annual report on public departments’ commitment to developing their services to ministries and public institutions.

The circular, prepared by the Ministry of Public Sector Development, urged stakeholders to benefit from the survey implemented by the ministry and committing to the 2012 public service development by-law, according to a ministry statement.

Public Sector Development Minister Khleef Al Khawaldeh said the ministry implemented the survey in cooperation with 74 public departments, to examine the commitment level of these institutions and address shortcomings reported in the second study the ministry carried out in 2014.

The survey included a three-grade indicator showing public departments’ commitment to the by-law, where institutions that scored 3 were considered completely committed to the by-law, Khawaldeh noted.

The commitment average reached 2.09 and departments were classified according to their results into excellent, very good, good, medium and weak, added the minister.

The survey report showed the commitment to “preparing an annual plan to develop services based on service recipient needs, satisfaction surveys, performance results and complaints” topped the list of items departments find it hard to apply, where 39 departments — out of the 74 — did not achieve it, Khawaldeh said.

The report revealed that 55 departments achieved degrees ranging between good and excellent, while 15 departments scored medium and four were listed as weak in commitment, the minister noted.